On October 18th and 19th, the Purchasing & Sourcing Forum, promoted annually by Inbrasc and Live Universiy, brought together experts from the B2B purchasing market to talk about the main trends in the sector, at the Grand Mercure Vila Olímpia, in São Paulo.
Mercado Eletrônico, a partner in yet another edition of the event, invited Priscila Padilha, Supply Superintendent at Hidrovias do Brasil and ME client, to share how the purchasing area is positioning itself in the face of new technologies and digital transformation.
In the lecture on the theme “Digital transformation: the challenges of transforming B2B purchases into a strategic area”, Priscila spoke about the main purpose of digitizing the department’s processes: uniting the supply chain from end to end.
Hidrovias do Brasil, a logistics solutions company, operates in 5 countries, with waterway transport, terminal operations, cabotage and modal integration.
Main benefits of digitalizing purchases
During her presentation, Priscila shared the “before and after” scenario of digital transformation, with the use of solutions e-Procurement e Supplier management, from Mercado Eletrônico, a partnership that began in 2020.
The guest also showed the gains in productivity. From Jan/2021 to Oct/22, the number of requests increased by 12%. In the same period, the average internal customer service time, within a period of up to 15 days, increased from 76% in 2021 to 84% so far (Oct/2022).
“By digitizing purchasing processes, we have reduced compliance risks and achieved a new way of communicating with our business partners. There have been gains in issues related to governance, transparency and equity,” said Priscila Padilha.
According to Priscila, other gains for the purchasing area of Hidrovias do Brasil were:
- Traceability of processes, from request to payment
- Centralization of processes in a single database
- Release of operational activities and no strategy
- Reduction of errors when entering tax information for orders
- Transparency and visibility for suppliers, without the need for contact
- Payment status on time, without the need for buyer intervention
- Traceability end to end, with auditable bases and systems integration
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