Mercado Eletrônico announces Tim Cardoso as COO (Chief Operating Officer)

With extensive experience in customer relationship management, Tim Cardoso is the new COO – Chief Operating Officer of Mercado Eletrônico and joins the Service, Customer Success, Projects and BPO teams as the global leader of these areas.

Throughout his career in the field of Information Technology for Business, the executive has worked in several companies, such as EDS, Hewlett Packard, DXC and Sonda. He also has experience in startups, such as Stilingue and Blip. The combination of these two universes results in a solid leader in Customer Experience (CX).

At Mercado Eletrônico, Tim will face significant challenges, including improving processes, with the goal of creating an exceptional experience for users of ME solutions, reducing MTTR (Mean Time to Repair), implementing management tools and establishing greater proximity to our customers' business agenda.

“At ME, I see a great opportunity to contribute to the growth of a solid software as a service (SAAS) company and consolidate our leadership in the market. My schedule will be aligned with the Commercial area and I will have frequent interactions with our customers. This proximity is the only way we can be connected to the needs of our users, buyers and suppliers.”

Want to connect with Tim Cardoso on LinkedIn? Click here to access the executive's profile.

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