Electronic Market opens new job vacancies in the technology area

technology-job-vacancies

technology-job-vacancies

The Electronic Market is with jobs for the areas of technology and customer service.

Among the new opportunities are Jr. Monitoring Analyst, Jr. Technical Support Analyst, Customer Success, Full Automation Developer, and Java Developer.

For all positions, employees can choose between the work format full home office or the post-pandemic hybrid.

The ME is GPTW (Great Place To Work) and is on the list of best companies to work for in the Brazil and IT rankings, in the 2018, 2019, 2020 and 2021 editions. It is also one of the winners of the GPTW Women 2020 and 2021.

All vacancies in Brazil available at Mercado Eletrônico can be filled by professionals from any Brazilian state. There are opportunities for other countries: Portugal, Mexico and the USA.

To apply, simply send your CV to the email selecao@me.com.br

Below, check out more details about the new vacancies at Mercado Eletrônico:

BRAZIL

Jr Monitoring Analyst – Brazil (any state)

Main atributions: manage monitoring infrastructure: ELK, Grafana, DataDog, etc.; improve and innovate in monitoring architectures with new techniques and tools; create and maintain alerts for critical situations; optimize costs in the cloud through resource monitoring; learn about new technologies.

Requirements: knowledge of log aggregators and metrics creation (ELK, DataDog, Grafana,
Prometheus, etc); ability to understand complex web systems with microservices in Cloud and OnPremise environments; knowledge of networking (DNS, TCP/IP and VPN); knowledge of Git, Yaml, Shellscript; technical English.

 

Jr Technical Support Analyst – Brazil (any state)

Main atributions: analyze and resolve service request calls and incidents related to
Electronic Market solution; contact the customer to clarify calls; keep the customer informed about the status of their call; technically analyze calls through queries and execution of SQL scripts; perform tests to validate call solutions; categorize the call, informing the process and functionality affected.

Requirements: completed higher education (Computer Engineering, Computer Science or related areas)
related); proficiency in Windows environment and Office package; intermediate knowledge of SQL and TSQL; knowledge of ITIL with a focus on incident management processes and service requests; Spanish or English for reading and speaking will be considered a differential.

 

Customer Success – Brazil (any state)

Main atributions: be the customer's focal point for needs such as improvements, service requests,
services, incidents and problems; ability to understand the client's operation and suggest improvements; creation of plans to enhance the Adoption, Engagement, Operation and Expansion stages; monthly governance with the client demonstrating business indicators and contract KPIs; capture opportunities for improvement to be directed to the commercial department.

Requirements: experience in purchasing processes, systems and operations; skills in dealing with customers and internal staff; good communication; organization; Spanish will be an advantage.

 

Full Automation Developer – Brazil (any state)

Main atributions: support the evolution of the architecture in project deliveries; use and contribute to the technological stack and devops tools for automation.

Requirements: knowledge of Node.js, Java script, Git, Docker, CI/CD, Jenkins, SQL and Linux; knowledge of API, Selenium and Page object; knowledge of Jetbrains, Intellij, Microsoft and Visual studio code; the following will be considered as differentials: experience working in an agile environment, familiarity with the devops philosophy and English.

 

Senior Java Developer – Brazil (any state)

Main atributions: you will be a member of an Agile team and will have the opportunity to: actively participate in the development of solutions; work on the evolution of the PaaS platform; work on the development of Web systems with a focus on the back-end; development with a focus on business.

Requirements: completed or currently studying Computer Science/Eng. or similar courses; experience in Java: Spring Framework (Spring MVC, Spring Security, Spring Data); experience with client-side web: CSS/LESS and Javascript/ES6; experience with Docker; knowledge of the Elasticsearch search system; relational databases (PostgreSQL and others) and NoSQL (MongoDB, ElasticSearch, Redis, Neo4j, etc.); knowledge of DevOps-related topics: CI, CD; knowledge of some Cloud platform (AWS, GCP, Azure, etc.) is desirable.

 

PORTUGAL

Technical Support Analyst – Portugal (Lisbon)

Main atributions: analyze and resolve service request incidents related to the Mercado Eletrônico solution; contact the customer to clarify incidents and keep them informed about the incident status; technically analyze incidents through queries and execution of SQL scripts; perform tests to validate incident solutions.

Requirements: completed higher education (IT Engineering or related field); proficiency in Windows environment and Office package; knowledge of e-commerce; knowledge of the purchasing process; Spanish and English for conversion is a plus; immediate availability; preference for those eligible for IEFP professional internship.

 

MEXICO

Senior B2B Sales Executive – Mexico

Main responsibilities: commercially develop the Mexican market, focusing on the sector
private; present solutions, prospectuses and negotiate commercial agreements; achieve the company's business objectives and report commercial and financial results to senior management; manage the complete sales cycle of a business opportunity; prospect and reach the fulfillment of commercial goals with strategy by
mediation of outbound sales methodologies such as mailing; prepare proposals in response to client needs; act as a catalyst between the company and potential commercial partners; identify new business opportunities.

Knowledge and experience: minimum professional experience of 5 years, accumulating development functions
commercial, sales of software or technology services; consultative sales capacity, previous experience in consultancy or solution prevention; experience in B2B sales, preferably in Procurement solutions,
Sourcing and Supply Chain; knowledge of SaaS and PaaS; ability to work in a team in an environment that is constantly changing; consolidated knowledge of the Services/Consulting/IT area; entrepreneurial spirit, initiative and proactive and creative personality; prospecting, negotiation, objection management and effective enforcement; analytical and innovation capacity; consolidated knowledge at the market level of large accounts; professional experience applying the Predictable Revenue methodology.

Requirements: demonstrable experience as a sales manager (portfolio, success stories, etc.); degree completed in commercial or administrative areas; Fluid English, desirable Basic Portuguese.

 

N1 Technical Support – Mexico

Main responsibilities: reporting matrix to the Mexico business unit and the Global Support Director; Buyers: clarification of doubts of buyers regarding the use/navigation of the portal; receive the demand and the open call with the necessary information (category, priority, example and/or evidence in case of incident); carry out the follow-up of pending tickets, requiring agreement periods with the established SLA; keeps the applicant informed about the status (state) of their ticket; validate solution with the requesting client; support buyers in service level activities such as: creating/maintaining users; provider registration; maintenance and Contract Loading. Providers: reception of demand from the provider that goes directly to the customer; direct level 2 cases (out of reach/access) to level 2 support; cancellation of Plans; updating provider registration on the platform.

Requirements: graduated or studying a Degree in Computer Science, Computer Engineering and Information Technology, Software Engineering or related areas; availability for travel and contact with the customer; Advanced level English.

 

EUA

Technical Support Analyst

Role Responsibilities: analyze and solve tickets for functional doubts, charges and configuration changes.
Analyze, address and follow up bug tickets; be in touch with the customer to clarify doubts of usage, suggestions and bug reports; perform remote training by video conferences and by phone; keep the customer informed about the due dates, testing dates, and the status throughout the process to resolve the issue; maintain SLA for each type of issue; perform tests when development is needed to solve the issue; escalation process owner; update training material whenever needed; develop procurement scorecard to manage metrics, including compliance with
performance goals; prepare operational reports to measure departmental performance.

Skills and Competencies Required: College Degree (In Course/Bachelor in computer Science or Business); process oriented with a good understanding of data analysis techniques; talent for building cross-functional relationships and developing cross-functional understanding; excellent communication, public-speaking and project management skills; strong analytical, business process analysis and problem solving capabilities; team player with a positive attitude who can work with international teams; Microsoft Office, mainly Excel; knowledge of e-commerce; Procurement and Sourcing Knowledge is desirable; Native English Speaker. Spanish is desirable but not excluded; ERP and SAP is desirable.

 

Benefits available to employees include: medical and dental care, group life insurance, meal or food vouchers, educational incentives, Gympass, an agreement with Sesc and internet assistance during the home office period.

Did you identify with any of the vacancies above? Send your resume to selecao@me.com.br

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